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Order Confirmation Process
Once you place an order with ZALÉ By Sumaiya, our representative will contact you via phone call to:
- Confirm your order details
- Verify your size selection
- Answer any questions you may have
Your order will only be processed after you confirm these details with our team.
Processing & Dispatch Time
After receiving your confirmation, we will dispatch your order within 3-5 business days. Our team works diligently to prepare your items with care and ensure quality packaging.
Delivery Process
Our courier partner will contact you via WhatsApp before delivery to:
- Notify you of the upcoming delivery
- Request your exact location details
- Coordinate a convenient delivery time
Shipping Coverage
We currently ship to all locations within Saudi Arabia.
Shipping Charges
All orders above 150 SAR are eligible for free shipping, Orders below 150 SAR will be charged 15 SAR for delivery in Riyadh.
Delivery Timeline
Total delivery time includes:
- Order confirmation: 1 business day
- Processing and dispatch: 3-5 business days
- Courier delivery: Varies by location
Contact Us
If you have any questions about your shipment or need to update your delivery information, please contact us immediately.